Terms of Service

By accessing or using FashionSpyder ("Platform", "we", "our"), you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, you must not access or use the Platform.

FashionSpyder is operated under the Flence ecosystem, a product developed and owned by Influentive Ltd, Malta. These Terms constitute a legally binding agreement between you (the subscribing organisation or individual) and Influentive Ltd / FashionSpyder.

FashionSpyder is a B2B platform available exclusively to HR professionals, talent acquisition managers, and hiring teams at fashion brands, agencies, and related businesses. Consumer use is not permitted.

• You must register using a verifiable company email address. Free email providers (Gmail, Yahoo, Hotmail, etc.) are not accepted.
• You must be at least 18 years old and legally authorised to enter into contracts on behalf of your organisation.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• You must notify us immediately of any unauthorised access at security@fashionspyder.com.

We reserve the right to refuse access to any person or organisation at our discretion, including during the pre-launch phase where access is managed by invitation.

FashionSpyder offers the following subscription tiers:

• Subscription fees are billed in advance on a monthly or annual basis via Stripe.
• All fees are stated in EUR and exclude applicable VAT unless otherwise specified.
• Fees are non-refundable except as required by EU consumer law or as expressly stated herein.
• We reserve the right to adjust pricing with 30 days' written notice. Price changes will not affect the current billing period.

You may cancel your subscription at any time from your Account dashboard. Upon cancellation:

• Your access to the Platform continues until the end of the current paid billing period.
• No further charges will be made after cancellation.
• We do not provide prorated refunds for unused days within a billing period.
• Annual subscriptions cancelled within 14 days of initial purchase may be eligible for a refund under EU consumer cooling-off rights — contact billing@fashionspyder.com.

The Platform is licensed to you on a non-exclusive, non-transferable basis for lawful internal hiring purposes only. You agree not to:

• Resell, sublicense, or transfer access to any third party.
• Scrape, harvest, or systematically extract candidate data in bulk.
• Use candidate data for any purpose other than evaluating professionals for legitimate employment opportunities.
• Contact candidates outside of FashionSpyder's built-in messaging system or the Flence platform.
• Circumvent or attempt to bypass authentication, security measures, or subscription gates.
• Use the Platform in any way that violates GDPR, employment law, anti-discrimination law, or any applicable regulation.
• Upload, transmit, or share content that is unlawful, discriminatory, offensive, or infringes third-party intellectual property rights.

All candidate profiles on FashionSpyder originate from the Flence platform, where professionals have consented to their data being shared with verified HR partners.

• You act as a data controller in respect of any candidate data you export, store, or process outside the Platform.
• You agree to handle candidate data in accordance with the GDPR (Regulation EU 2016/679) and applicable data protection law.
• You must not use candidate data for profiling, automated decision-making, or any purpose not directly related to evaluating them for the specific role for which they were identified.
• Candidate contact details are not exposed on the Platform. You must use FashionSpyder's internal messaging or the Flence platform to initiate contact.
• A Data Processing Agreement (DPA) is available on request at privacy@fashionspyder.com.

All content, software, design, trademarks, and AI methodology on FashionSpyder are the exclusive property of Flence / FashionSpyder or its licensors. Nothing in these Terms grants you any ownership rights. You may not copy, reproduce, modify, distribute, or create derivative works based on any Platform content without express written permission.

Candidate profiles displayed on the Platform remain the intellectual property of the respective professionals. FashionSpyder is licensed to display this content under its agreement with Flence.

To the maximum extent permitted by applicable law:

• FashionSpyder provides the Platform "as is" and makes no warranties as to the accuracy, completeness, or suitability of candidate profiles for any specific role.
• FashionSpyder is not liable for any hiring decisions made on the basis of Platform data.
• FashionSpyder's total aggregate liability to you shall not exceed the fees paid by you in the 3 months preceding the relevant claim.
• FashionSpyder shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraudulent misrepresentation. EU consumer rights are not affected.

FashionSpyder's scoring, ranking, matching, and analytical features — including the StyleDNA, Career Visibility Engine / Visibility Index, AI Matchmaker, AI Talent Brief, AI Analyst ("Ask the Analyst"), Role-Fit scores, and any other automated insight or query response (collectively, the "AI Features") — are produced by FashionSpyder's proprietary algorithms in combination with third-party artificial-intelligence and large-language-model technologies.

• The AI Features are provided for informational and decision-support purposes only. They are designed to assist and accelerate the work of your hiring team — not to make hiring decisions for you.
• Artificial intelligence and automated scoring are inherently probabilistic and can produce incomplete, inaccurate, or misleading results ("hallucinations", mis-classifications, or errors). Outputs may not reflect a candidate's true skills, availability, or suitability for a given role.
• You agree that all AI Feature outputs are subject to human review and verification by qualified members of your team before any decision is taken. The AI Features must not be used as the sole or automated basis for hiring, rejection, or any decision producing legal or similarly significant effects on an individual (Article 22 GDPR).
• You remain solely responsible for ensuring that your use of the AI Features complies with all applicable employment, equal-opportunity, anti-discrimination, and data-protection laws.
• FashionSpyder makes no warranty as to the accuracy, completeness, reliability, or fitness for a particular purpose of any AI Feature output, and, to the maximum extent permitted by law, accepts no liability for decisions made in reliance on it. This clause supplements Section 8 (Limitation of Liability).

In short: our StyleDNA and AI insights are built on our own proprietary methodology to make your team faster and better informed — but AI can make mistakes, and these tools are meant to support, never replace, human judgement and supervision.

The White Glove service is governed by a separate Service Agreement issued to each accepted client. Key terms include a monthly retainer, a refundable placement deposit, and a success-based placement fee (percentage of the hired candidate's first-year gross annual salary). Full terms, including the non-circumvention clause, placement guarantee, and governing law provisions, are disclosed in the individual Service Agreement. These Terms take precedence over the Service Agreement only where they are not expressly varied by it.

FashionSpyder uses third-party analytics and marketing tools including Google Analytics 4, Meta (Facebook) Pixel, and Pinterest Tag. These technologies are activated only with your consent as obtained via our cookie banner. See our Cookie Policy for full details of each tool, the data collected, and how to opt out.

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time. We will provide reasonable notice of material changes. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Italy and, where applicable, the laws of the European Union. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Milan, Italy, unless mandatory EU consumer law provides otherwise.

For legal and contractual matters: legal@fashionspyder.com

For billing and subscription matters: billing@fashionspyder.com

For data protection matters: privacy@fashionspyder.com